YOUR PHONES ANDcomputers hold more than you might realize. The files that you can view by default on Windows, macOS, Android, and iOS are by no means everything that’s stored on those systems.
These hidden files are typically used by the operating system and the applications you’re running to store data that you don’t normally need access to—indeed, data that can interfere with the smooth running of your device if it’s edited in the wrong way or deleted.
User settings and app configurations are often saved as hidden files, for example. Programs need these files to run, but users don’t really need access to them. Hidden file caches are common as well, temporary stores of data to speed up software operations.
This guide comes with a warning then—you edit or delete hidden files from your devices at your own risk, and you really shouldn’t have to do anything with these files anyway.
Viewing them can be useful, though, in terms of troubleshooting problems you might be having with your phone or laptop, or for trying to work out exactly where all your digital storage space has got to. Here’s how to make these files visible.
You can view hidden files on Windows by opening up a File Explorer window, switching to the View tab on the ribbon bar, and checking the Hidden items box. Windows will remember your choice until you uncheck the box again, even if you close down File Explorer or reboot your computer.
Hidden files and folders appear with slightly faded out thumbnails in File Explorer, so they’re easy to see at a glance, and they’ll also show up in searches once you’ve made them visible. To make a file hidden, or to unhide a file, right-click on it and choose Properties and General: You’ll see the Hidden check box at the bottom.
There is another category of hidden file on Windows: Even with the Hidden items box checked, Windows still keeps key operating system files out of sight so they can’t be tampered with. To see these files, from the View tab in File Explorer click Options, open the View tab, and uncheck the Hide protected operating system files (Recommended) box in Advanced settings.
The easiest way to see hidden files on a computer running macOS is to use the Finder app. Open it up, then use the keyboard shortcut Cmd+Shift+. (that’s the period key) to unhide files and folders (or to hide them again). The setting stays in place until you change it (across reboots and so on).
You’ll see that hidden files and folders look a little grayed out compared with normal files and folders, making them easier to identify. To actually change the status of a file or folder, you need to open up the Terminal utility, input the command “chflags hidden” (to hide files) or “chflags nohidden” (to unhide files), then drag the relevant items on to the Terminal window from Finder.
macOS also has an entire hidden folder called the Library folder, where all kinds of user accounts settings and file caches are kept. To see this folder in particular, launch Finder, open the Go menu and pick Go to Folder, then enter “~/Library” as your destination.
If you’re looking for files on Android, then the built-in Files app is the obvious place to go: It helpfully splits files up into categories (including downloads and images, for example), so you can find what you’re after more easily.
You’re not seeing everything by default, though. Tap the menu button (three horizontal lines, top left), then choose Settings: That will lead you to a Show hidden files toggle switch that you can turn on to see files and folders that aren’t normally visible (typically files used by apps that you don’t really need to know about).
Most third-party file managers for Android also have a hidden files setting available somewhere. In addition, you can go to Storagefrom the main Android Settings screen to see a breakdown of how much space each app is taking up, including any hidden files that are associated with them.
iOS is the odd one out in this list, because Apple’s mobile operating system doesn’t actually let you view hidden files. Hidden files stay hidden, out of reach of users, and remain solely for the use of the OS and the apps running on top of it.
Open up the Files app on iOS, choose On My iPhone, and you can see everything that’s saved to the phone itself. The folders you see here will typically be divided up by app, and they hold files relating to user settings, downloads, saved files, and so on.
From the main iOS Settings page you can also choose General and iPhone Storage to see which types of files are taking up room on the device. If you scroll right down to System Data you’re able to see how much space these hidden files are using up—but you can’t actually view the files themselves.
How hard can reselling cloud solutions be? You just promote them like any other product, right? Not quite. Many businesses like you are already offering cloud solutions in answer to their clients’ requests. So, if you aren’t already, it’s certainly time to include cloud solutions in your offering. But you need to be certain that you’re truly cloud ready. There are six keys areas you need to consider, to ensure you market your new cloud offering successfully.
Efficient order processing
There are aspects to handling orders efficiently: process, tools, and automation. This can impact several departments. Financially speaking, check whether you have the correct metrics, reporting, and ROI formulas to effectively measure the success of your cloud business. On the operational front, you need to ensure the systems are in place to process orders and invoices.
One notable difference with cloud subscriptions is in order placement. The term “evergreen” was coined in the early days of cloud, to describe orders for ongoing services, consumed and billed into perpetuity. But this requires that your system is able to track a single purchase order for a client (and future add-ons) for years, and generate invoices each month. This “one-to-many” purchase order (PO) to invoice requirements is a huge step-change from traditional on-premise, one-to-one PO and invoice processing.
For more information about financial implications and billing tools that can help you become cloud ready, check out this article.
Shifting to a services mindset is key to staying profitable with this new business model. You can improve your bottom line by innovating how your customers or sales teams work.
The profit-making holy grail is creating your own Intellectual Property (IP) through a unique solution that fills a gap in the current market. There are several examples, particularly in the Microsoft partner ecosystem today: BitTItan, Akumina, SkyKick, RapidStart CRM, and MessageOps.
You need to take time to evaluate if that kind of approach is right for you in the long run. It may not be suitable if you already have a robust service offering that competitors can’t beat.
Customer Lifecycle Management (CLM) is the latest buzzword. CLM is an important part of acquiring new customers and retaining them within the cloud services model. Identifying what this means to your company and how it translates to job roles and responsibilities is key to long-term success.
To manage CLM properly, you have to start from the beginning. A good approach can be to leverage two different roles within your existing sales team: the business development reps and the account managers.
The business development reps find and sign new accounts in their territory and are paid on net new business. The account managers come into the equation once the implementation team takes over, installing the solution to the client. The account manager becomes the regular point of contact with the client, paid on renewable business, up-sell/cross-sell opportunities, and the number of client touch-points they provide. It’s down to them to keep the customer engaged.
Providing cloud 101 for everyone
Before you can market your cloud offering successfully, people need to know why cloud is important. Training is critical: employees may see cloud as a threat to their job, with the IT department worrying that they’re less relevant, the sales teams anticipating cuts to their remuneration, and accounts dreading having more invoices to process. They need to understand why the wider business is making this transition.
It’s vital to communicate a compelling corporate vision in any cloud training to ensure people understand why becoming a cloud-ready organisation ultimately secures a brighter future for everyone.
Becoming ready for selling cloud
OK, so you do all that and now have the systems and understanding in place to sell cloud. So far so good. But without specific sales training will your reps be able to deliver results? Your sales teams need vital training before they attempt to sell cloud solutions on the front lines. Are there new and untapped sales opportunities – for instance, the “S” of SMB?
Your clients have changed their approach to budgeting for IT solutions. Now, scaling up or down in infrastructure and applications can take minutes instead of days. Your business development team has to be clued up, because it’s their job to educate the client. And account managers need training to understand the cloud sales process so that they can meet new customer needs. Plus, they need to know how to capitalise on cross-selling and up-selling opportunities.
The right incentives
Within a new cloud-first mindset, you need to pay close attention to keeping employees motivated. There’s no universal approach and many different incentive models from monthly commission on deals in perpetuity to lump-sum upfront payments.
Other cloud-first sales models encourage reps to prioritise cloud over on-premise solutions. A hybrid approach might be to apply sales goals to both, but with a greater reward from selling cloud solutions. Whatever strategy you apply, you’ll need to make constant adjustments over time.
As a kid, my spare time was filled with outdoor playtime, naps (though I admit they were rare) daily afternoon cartoons, playing house and reading books or taking trips to the library. A decade and a sibling later, so many things have changed.
Our generation cannot handle being disconnected anymore – whether it is through a phone, the computer or tablets, we always have to tinker with something. I had my share of early technology too – through Nokia phones, Tetris handheld games, and dial up internet connections on boxy personal computers.
It’s a funny irony, how toddlers turn out to be better at handling gadgets and iPads than their parents. Even if the gadgets are meant to be for the enjoyment of the adults, they always get passed down to the kids – unless they malfunction or break before the younglings get their hands on it.
Technology was created and meant to make our lives easier, not deter our growth as humans. It’s up to us how we handle it. Since the first iPads came out in 2010, it has become a staple family gadget, especially when it came to teaching and “taming” kids.